Since September, 2012, in accordance with the General Business Conditions, Dial Telecom a.s. will charge and subsequently invoice all its debtors whose service of electronic communications is suspended due to non-payment of their obligations a fee for reconnection in the amount of CZK 1,000, VAT excl. according to the valid price list If the customer pays the amount due which led to the disconnection and all other due obligations payable to Dial Telecom a.s., the services will be resumed. The above written fee for reconnection will be reflected in the following invoice.
The procedure of debtors’ service suspension will not itself change in any way. Dial Telecom a.s. suspends its customers’ services only if the due amount remains unpaid even after reminders have been sent. Those customers who duly pay their obligations will not be affected by this measure in any way.
Further information, http://www.dialtelecom.cz or at the following contacts:
Marketing manager, PR
tel.: + 420 226 204 159
tel.: +420 732 582 776
About Dial Telecom a.s. (Czech Republic)
The joint stock company Dial Telecom is a provider of a complex portfolio of voice, data and Internet services with guaranteed service availability all over the Czech Republic through its own unified optical network. The Dial Telecom network has its central monitoring center in Prague. The network monitoring, as well as the customer support center, are in operation 24 hours a day, 7 days a week.
Dial Telecom a.s. is a holder of ISO 9001:2009 Quality Management, ISO 14001:2005 Environmental Management and ISO 27001:2006 Information Security Management (i.e. protection of sensitive information from unauthorized access) certificates.