VOIP for Corporations
VOIP IS A MODERN TELEPHONE SERVICE USING AN IP PROTOCOL FOR VOICE TRAFFIC
The voice connection is realized via an IP network using the SIP protocol, the end equipment is a VoIP gateway or an IP telephone that communicates via a Dial Telecom server. The VOIP service enables a modern way of telephoning with the ability to use advanced phone services for very reasonable prices. With the VOIP service, you will receive the telephone number of your choice from the range available from Dial Telecom or you can port the number from your current operator. The only condition for delivery of this service is that you have a quality Internet connection. The service is provided in 2 alternatives, which differ from one another in the extent of provided services and guarantees. The VOIP service is designed for business clients, end users, as well as for providers of telecommunication and internet services who want to offer the service to its end customers.
The BASIC alternative
- designed for customers who do not have connectivity from Dial Telecom; this service is not guaranteed
BASIC includes:
- assignment of required number of telephone numbers and provision of routing of incoming as well as outgoing calls
- configuration of customer’s account and its SIP accounts on the VoIP server and in the related systems
- generation and verification of the functionality of the user name and password which are used for the end equipment to login to the VoIP server
- on-line statistics of outgoing telephone calls
- the virtual exchange service for business clients
The STANDARD alternative
- designed for customers who have connectivity with the corresponding parameters from Dial Telecom; this alternative is fully guaranteed.
STANDARD includes:
- assignment of required number of telephone numbers and provision of routing of incoming and outgoing calls
- configuration of customer’s account and its SIP accounts on the VoIP server and in the related systems
- generation and verification of the functionality of the user name and password which are used for the end equipment to login to the VoIP server
- on-line statistics of outgoing calls
- the virtual exchange service for business clients
- non-stop monitoring of the provided services
- configuration of the end equipment to provide the services (only from the list of tested and guaranteed equipment)
- setting the corresponding quality for transmission of voice on the data connection of Dial Telecom
- savings on telecommunication fees
- cost avoidance for double infrastructure (there is no need to build a separate cableway for the telephone network)
- VOIP with the Virtual Exchange service enables free calls among all branches of a business client with speed dial without any investment in a branch exchange
- 24/7 monitoring
Advanced phone functions
(to use certain functions, the corresponding type of phone is required):
- automatic operator – welcoming announcement and IVR functionality
- call forwarding
- call transfer
- three-way calling
- hunt groups – option of parallel sequence as well as random ringing
- call handover in group
- call park/call pick-up
- call return
- call restrictions
- call waiting
- caller ID
- caller ID on call waiting
- on-hold consultation
- message waiting audible/visual
- multiple call appearances
- music on-hold
Voice mail system Functionalities
- voice mail with the option of sending messages to electronic mail (unified messaging)
- fax mail with the option of sending a message to mail (fax to mail)
Virtual Exchange functionalities
- free calls among all phones included in the virtual exchange
- each phone is assigned a nine-digit national number and a shorter three-digit number, which can be called using a star (e.g. *123) - internal dial plan (Intercom Dialing)
Administration functionalities
- web interface of an end user
- viewing or downloading of the CDR records (statistics of outgoing calls, including prices based on the customer’s rate plan). The records are available instantly upon finishing a call.
- changes to telephone services parameters (e.g. activating and canceling call forwarding)
- web interface of a business client
- CDR records (calls) statistics by individual SIP account of a customer, including the prices based on the customer’s rate plan
- ZDR records statistics summary from all accounts of a customer, including the prices based on the customer’s rate
Limitations
This service cannot be used to realize data connections that modulate digital data to the analog signal (e.g. connections made over modem, fax, payment terminals, etc.) This service is not suitable for critical applications, such as elevator, EZS and EPS communicators.
Service Scheme:
Thank you for your interest in the services of the company Dial Telecom. A price offer will be made out for you by our employees individually on the basis of your specific demand, locality and service technology.
You can call us at the telephone number: +420 226 204 111 or send us an e-mail to: sales@dialtelecom.cz.
